Terms & Conditions

Terms Of Use

These terms and conditions ("Terms", "Agreement") are an agreement between SKIN HOUSE UK LTD (doing business as Skin House) ("Skin House," "we," "us," or "our") and you ("User", "Client", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the https://skinhouseuk.co.uk/ website and any of its services (collectively, "Website" or "Services").

ACCEPTANCE OF TERMS

By accessing and using this Website or booking our Services, you accept and agree to be bound by the terms and provision of this Agreement. If you do not agree to abide by the above, please do not use this Service. We reserve the right to update these Terms at any time without prior notice. Your continued use of the Website or Services following any changes constitutes your acceptance of the new Terms.

OUR SERVICES

Skin House provides professional beauty and aesthetic treatments. All treatments are:

  • Performed by trained and qualified professionals
  • Carried out using high-quality, professional-grade equipment
  • Subject to availability and appointment scheduling
  • Optional and undertaken at your own discretion

We reserve the right to refuse service to anyone for any reason at any time. We stay updated with the latest training and techniques to provide you with the best possible service.

BOOKING AND APPOINTMENTS

When booking an appointment with us, you agree that:

  • You are at least 18 years old or have parental/guardian consent
  • The information you provide is true, accurate, current, and complete
  • You will arrive on time for your scheduled appointment
  • You will provide at least 24 hours notice for cancellations or rescheduling

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. Late arrivals may result in reduced treatment time or appointment cancellation at our discretion.

CONSULTATION AND CONSENT

Before any treatment:

  • You will receive a comprehensive consultation where we will explain the treatment, including potential risks and benefits
  • You must disclose all relevant medical information, allergies, and current medications
  • You acknowledge that you have been fully informed about the treatment, including any potential side effects
  • You accept responsibility for your decision to undergo the treatment

Failure to disclose relevant medical information may result in treatment refusal or termination without refund.

TREATMENT RESPONSIBILITIES

By undergoing treatment at Skin House:

  • You accept that all treatments are optional and undertaken at your own risk
  • You understand the potential risks and benefits associated with the treatments
  • You acknowledge that individual results may vary
  • You agree to follow all pre-treatment and aftercare instructions provided by our staff

AFTERCARE OBLIGATIONS

Following your treatment, it is essential that you:

  • Strictly adhere to all aftercare instructions provided by our staff
  • Contact us immediately if you experience any unexpected reactions or concerns
  • Attend any recommended follow-up appointments

Failure to follow aftercare instructions may affect the outcome of the treatment and will void any potential claims for refunds or compensation.

REFUND POLICY

At Skin House, we prioritise the safety and satisfaction of our clients. Please read the following refund policy carefully:

  • All treatments offered at Skin House are optional. When you choose to undergo a treatment, you accept responsibility for your decision
  • Clients are responsible for understanding the potential risks and benefits associated with the treatments they receive
  • Refunds will not be provided under any circumstances in cases of adverse reactions where treatments have been administered in good faith
  • While we take every precaution to minimise risks, some reactions may occur due to individual sensitivities or unforeseen factors
  • Refunds will not be provided if aftercare instructions are not followed correctly

By agreeing to undergo a treatment at Skin House, you acknowledge that you have read and understood our refund policy.

PAYMENT TERMS

Payment for services is due at the time of treatment unless otherwise agreed. We accept various payment methods as displayed on our Website or at our premises.

By providing payment information, you warrant that:

  • You are legally capable of entering into binding contracts
  • You are authorised to use the payment method provided
  • The payment information you provide is true, correct, and complete

KLARNA PAYMENT SERVICES

We offer Klarna's payment methods as a payment option. When you choose to pay with Klarna, you acknowledge and agree that your payment will be processed by Klarna in accordance with their terms and conditions. Your personal data will be handled in accordance with Klarna's privacy policy. Skin House is not responsible for Klarna's services, and any issues related to Klarna payments should be directed to Klarna's customer service.

ACCOUNTS AND MEMBERSHIP

If you create an account on our Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

INTELLECTUAL PROPERTY

The Website and its original content, features, and functionality are and will remain the exclusive property of Skin House and its licensors. The Website is protected by copyright, trademark, and other laws of the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

PRIVACY

Your use of our Website and Services is also governed by our Privacy Policy. Please review our Privacy Policy, which governs the Website and informs users of our data collection practices. By using our Website or Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

HEALTH AND SAFETY

Your safety is our priority. We maintain:

  • Strict hygiene and sanitation protocols
  • Properly maintained and calibrated equipment
  • Fully trained and insured practitioners
  • Comprehensive client consultation and screening procedures

PROHIBITED CONDUCT

You agree not to:

  • Provide false or misleading information about your medical history or current health status
  • Attend appointments while under the influence of drugs or alcohol
  • Behave in a threatening, abusive, or inappropriate manner towards staff or other clients
  • Record or photograph treatments without explicit permission
  • Share another client's personal information or treatment details

DISCLAIMERS

To the fullest extent permitted by law:

  • We do not guarantee specific results from any treatment
  • Individual results may vary based on numerous factors including skin type, health conditions, and aftercare compliance
  • We are not liable for any allergic reactions or adverse effects when treatments are performed correctly and in good faith
  • Information provided on our Website is for general information purposes only and should not replace professional medical advice

LIMITATION OF LIABILITY

In no event shall Skin House, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.

Our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid by you for the specific treatment in question.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Skin House and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from:

  • Your breach of these Terms
  • Your failure to follow pre-treatment or aftercare instructions
  • Your failure to disclose relevant medical information
  • Your violation of any law or the rights of a third party

FORCE MAJEURE

We shall not be liable for any failure or delay in performing our Services which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other unforeseeable cause that is beyond our reasonable control.

TERMINATION

We may terminate or suspend your account and bar access to the Website or Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may contact us at [email protected].

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms and Conditions or the use of the Website or Services shall be resolved through the courts of England and Wales.

SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service.

CHANGES TO TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us at:

Skin House
611 Hitchin Road,
Luton, LU2 7UP
Email: [email protected]
Website: https://skinhouseuk.co.uk/